Privacy Policy – Shakti Voyages

Introduction:

The Privacy Policy covers the practices for handling and securing your Personal Information by Shakti Voyages.

This Privacy Policy is applicable to persons who purchase any product or services from Shakti Voyages through any Sales Channel of Shakti Voyages (like website, mobile site, mobile app & offline channels including call centres and retail offices). This Privacy Policy also applies to persons who visit the ShaktiVoyages’s offices or Sales Channels.

As a user or customer of Shakti Voyages, the person agrees with this Privacy Policy and the terms and conditions mentioned herein.

This privacy statement does not apply to the websites, mobile sites and mobile apps of our other third parties, even if their websites are linked to Shakti Voyages Website. We recommend you review the privacy statements of the other parties with whom you interact.

What Personal Information we collect from you and how we use it?

‘Personal Information’ means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email address, credit card number, cardholder name, expiration date, information about the travel, bookings, passengers, frequent traveller / flier numbers, and any and all details that may be necessary from the customer.

When you visit Shakti Voyages’s website, we may collect information regarding the domain and host from which you access the internet, the internet protocol address of the computer or internet service provider you are using, and anonymous statistical data. The website and mobile site uses cookie and tracking technology depending on the features offered. Personal Information will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

When browsing our Website, you are not required to provide any Personal Information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below.

Making a Purchase

In order to purchase travel and/or related services through our Website, you must provide us with certain Personal Information such as your name, credit card number and expiration date, credit card billing address, telephone number, e – mail address and the name or names of the person(s) traveling (if not you). We may also ask you for other Personal Information, such as your frequent traveler numbers. We require this information to process, fulfill and confirm your reservations and transactions and keep you informed of each transaction’s status. If you are making a reservation for one or more travelers other than yourself, you must confirm and represent that each of these other travelers have agreed, in advance, that you may disclose their Personal Information to us.

Promotions & Sweepstakes:

Shakti Voyages frequently sponsors promotions and sweepstakes to give members the opportunity to win great travel and travel – related prizes. Information collected by us for such activities may include contact information and survey questions. We use contact information to notify contest winners and survey information to develop promotions and product improvements. As a member you will also occasionally receive updates from us about fare sales in your area, special offers, new Shakti Voyages services, and other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services). In addition, you may look forward to receiving monthly newsletters and exclusive promotions offering special deals. However, you may choose at any time to no longer receive these types of e – mail messages.

Others:

From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the Website the better and easier to use.

With whom your Personal Information is shared?

When you reserve or purchase travel services through us, we must provide certain of your Personal Information to the airline, hotel, car – rental agency, travel agency or other involved third party to enable the successful fulfilment of your travel arrangements.

However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us.

We may also share certain filtered Personal Information to our business partners who may contact the customers to offer certain products or services (which may include free or paid products / services) which will enable the customer to have better travel experience or to avail certain benefits specially made for Shakti Voyages Customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc.

We use non – personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the website, mobile site and mobile app. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

How you can opt-out of receiving our promotional e-mails?

At any time, you may unsubscribe from our newsletters or promotional services through the “My Account” link on the website or mobile site or mobile app.

You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new Shakti Voyages services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the “unsubscribe” link or follow the instructions in each e – mail message or send us an email unsubscribe@shaktivoyages.com.

Shakti voyages reserves the right to limit membership to those who will accept e – mails.

What safeguards we have in place to protect your Personal Information?

All payments on the website, mobile site and mobile app are secured.

We review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version.

You may always submit concerns regarding this Privacy Policy via email to privacy@shaktivoyages.com. shaktivoyages will respond to all reasonable concerns or inquiries.

Thank you for using the Website!